Last week, ColonialWebb’s parent company, Comfort Systems USA, announced a partnership with XOi Technologies to launch an end-to-end engagement solution built for facilitating commercial and industrial technicians on the job. XOi shared the following information in their announcement of the partnership:
Comfort Systems’ FIX solution powered by XOi delivers powerful, innovative tools and insights, facilitating curb-to-curb technician enablement and engagement from dispatch to job completion.
Through cutting-edge data-driven AR technology, the FIX solution gives Comfort Systems’ technicians the ability to utilize, aggregate and analyze critical job data, making their time on site streamlined and more effective. The tool empowers service teams to enhance efficiency, transparency and customer experience and build deep and easily accessible institutional knowledge bases that support real-time decision-making and data-based continuity.
Equipped with a full cloud-based system of standardized workflows, job documentation, and technician training and enablement solutions, Comfort Systems’ technicians can elevate their overall service offering while building a comprehensive data set based on historical job information, collective knowledge and job and equipment history. Service teams can apply these extensive data-science capabilities to analyze those foundational elements and strategically respond to evolving data trends and forecasts.
Ray Battani, ColonialWebb’s Regional VP of Building Service, had this to say about the new technology:
“We are excited to integrate new technology that helps our technicians have easy access to manufacturer information and unit history to quickly troubleshoot and diagnose problems. It also enables our techs to capture and share photos and videos before and after each job, and makes it easy for customers to see and understand the ins and outs of what is happening at their facility”
It goes without saying that we are beyond excited here at ColonialWebb to have an ecosystem of tools like this at our disposal. Our teammates are committed to embracing this technology to strengthen the quality of service that our customers rely on.
For more information about XOi Technologies, check out their website at https://www.xoi.io.
For more information about Comfort Systems USA, check out their website at https://comfortsystemsusa.com/.
